Privacy Policy

Effective Date: 4 September 2024

OT with Tahls commitment to privacy:

OT with Tahls, ABN: 84 490 850 515 (“us”, “we”, or “our”) are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (“Act”) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, “we” and “us” refers to OT with Tahls and “you” refers to any individual about whom we collect personal information.

We may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

What information is covered by the Act?

The Act covers ‘personal information’ and ‘sensitive information’.

Personal information is information or an opinion (whether true or not) about an identified individual (or an individual who is reasonably identifiable) whether the information or opinion is recorded in a material form or not.

Sensitive information includes personal information about an individual’s racial or ethnic origin, political opinions, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices and criminal record and also health and genetic information about an individual.

Collection:

In order to deliver our services effectively, it is necessary for us to gather certain personal information from you. This includes details such as your contact particulars (such as name, email address, and phone number), as well as pertinent details about your business or organisation. Additionally, we may require your payment and billing information, which enables us to invoice you accurately and facilitate payment processing, including credit card specifics.

Conversations we engage in with you or any other relevant information pertinent to our services may also be collected to ensure seamless communication and effective service provision.

With your explicit consent, we may gather sensitive information, such as medical reports, referrals, medication details, and health history, where it is deemed reasonably necessary to enhance the quality of our services.

Through our website and services, we automatically gather information that is typically non-personally identifiable, including the originating website, IP address, browser type, and device-related details. This data may be amalgamated with the personal information we've collected to enhance our service delivery and optimize user experience.

Use of your information:

The purposes for which we usually collect and use personal information depends on the nature of your interaction with us, but may include:

(a) responding to requests for information and other general inquiries

(b) managing, planning, advertising and administering services

(c) researching, developing and expanding our facilities and services

(d) informing you of our activities, events, facilities and services

(e) recruitment processes (including for volunteers, internships and work experience)

(f) responding to enquires and complaints.

We will use your sensitive information only as necessary to enable us to provide services and advice to you.

The personal information we collect is primarily utilised and disclosed for the specific purposes for which it was obtained. This encompasses the management of your account and contact details, facilitating the delivery of our products and services, and processing payments efficiently.

We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us contacting us at admin@otwithtahls.com.au.

If you opt-out of receiving marketing material from us, we may still contact you in relation to its ongoing relationship with you.

Disclosure of your information:

On occasion, we may need to share your personal information with third-party entities or contractors who play a crucial role in delivering our services to you.

Under certain circumstances permitted by the Privacy Act, we may utilise personal information for additional purposes that are reasonably foreseeable to you or as mandated by law, such as enforcing transactions or seeking guidance from legal and accounting professionals. Moreover, disclosure may occur if compelled by Australian legislation or a court order.

Aggregate or non-personally identifying information about our clientele may be utilised for market analysis, research, marketing initiatives, or other business-related endeavours.

Rest assured, we will not divulge, sell, share, or trade your Personal Information with any third parties without obtaining your explicit consent beforehand.

Regarding health information, we may share it with other medical service providers, including your general practitioner or specialist medical practitioners, solely with your consent or in circumstances where it is essential for health service delivery. This may include referral processes, billing procedures, liaising with government bodies regarding Medicare entitlements and payments, or instances where it is imperative to mitigate a serious threat to a patient's life, health, or safety, as permitted by law.

Access and Accuracy:

You have the right to access and amend any personal information we maintain about you at your convenience. Simply reach out to us via email: admin@otwithtahls.com.au. We encourage you to stay proactive in ensuring the accuracy and currency of your Personal Information by keeping us informed of any changes.

Upon receipt of your request, we will promptly address your inquiries regarding your Personal Information. Please note that in certain instances, we may levy an administration fee to cover the associated costs, particularly if the information is held in storage.

In adherence to legal requirements or situations where the information pertains to ongoing or anticipated legal matters, we reserve the prerogative to decline access to your information. In such cases, we will furnish you with a written response delineating the rationale behind our decision.

Storage and Security:

We are committed to safeguarding your personal information from any form of misuse, loss, unauthorised access, or alteration. To this end, we employ a range of commercially reasonable physical, technical, and administrative safeguards.

These measures include but are not limited to password protection, encryption, and SSL protocols, which fortify the security of our Site.

However, it's important to acknowledge that while we implement stringent security measures, no system can offer absolute protection against all potential threats at all times. Therefore, we cannot guarantee the infallible security of any information transmitted to us via the internet. Any such transmission is undertaken at your own risk.

Upon reaching a point where your personal information is no longer necessary for our purposes, we will take appropriate steps to either destroy it securely or render it permanently unidentifiable.

Your personal information may be stored electronically, either within our own secure data centres or through reputable third-party facilities, which might be situated overseas. Additionally, physical storage may be utilized at our premises or third-party secure storage venues.

It is imperative that you take sole responsibility for maintaining the confidentiality of any passwords or account-related information associated with our Platform, applications, or services. This ensures an added layer of security for your personal data.

Data Breach Notification Scheme:

In the event that we suspect a data breach has transpired, we will conduct a thorough assessment in accordance with the Notifiable Data Breach Scheme guidelines. Should our assessment ascertain that an eligible data breach has indeed occurred, we will promptly notify you at the earliest possible opportunity.

In circumstances where the breach pertains to the My Health Records Act, we reserve the right to disclose your personal information to the My Health Records System Operator as stipulated under section 73A of the aforementioned Act. This ensures compliance with relevant legislative requirements and facilitates the necessary steps to address the breach effectively.

Identifiers:

In our privacy policy, an identifier refers to a distinctive number or code allocated to an individual for identification purposes. Examples of identifiers encompass Medicare Numbers and Tax File Numbers. It is our commitment not to appropriate any identifier as our own, nor to utilize or divulge any identifier bestowed upon you by a government agency, unless expressly permitted under the relevant legislation.

Career Applications:

At our organisation, we handle employment applications and resumes with utmost care, ensuring their safe and secure storage. These documents are utilised exclusively for the purposes for which they were originally collected, maintaining the confidentiality and integrity of the information provided.

What should you do if you have a complaint about the handling of your personal information?

You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information or sensitive information has been handled.

You may make a complaint about privacy to the Privacy Officer admin@otwithtahls.com.au.

The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps that can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then, typically, gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that we may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.